Tailored assistants
For example, support for complaint handling with an appropriate tone and an interface shaped with the service team.
Delivery · a concrete use case
A specific problem. A solution people can use.
We develop and implement tailored assistants, automated workflows and AI support for project work together with the people who will use them. From a defined use case to an agreed handover.
Discuss your context
Fit the solution to the process
Not every step needs AI or should be automated. We clarify the task, expected value, sources, exceptions and review points before selecting an approach.
Connected workflows
Classify incoming email, route it and prepare a reply draft, for example with Microsoft Power Automate. Staff retain the agreed review step.
Knowledge in context
Make curated company knowledge available for leadership or project questions. Show uncertainty when sources are missing or out of date.
From a bounded pilot to a usable handover
We define who should benefit, which part of the process is in scope and how to assess improvement. A joint pilot tests quality and exceptions. Configuration, tests, documentation and operational responsibilities form part of the agreed handover, rather than being left until the end.
AI-supported project management
AI can help structure context and open questions, make documented project knowledge accessible and prepare next steps. We connect this support with subsequent automation where appropriate. Responsibility for the project and its decisions stays with the people in charge.
Build the capability to keep going
We configure and implement Microsoft Copilot and Power Automate solutions, using AI in our own delivery work. Specialist engineering, data and governance capabilities are added through our partner network where needed. Access, licences, platform choices and ongoing support are agreed explicitly. Training and feedback help teams use and improve the solution after the pilot.
Your next step
Contact SMC Start with your context.
A focused conversation helps identify whether consulting, training or implementation is the right starting point.